Returns & Exchanges

We want you to be fully satisfied with your Saracen purchase, which is why we offer a 30-day return window for all bikes and components in original, unused condition. Our goal is to get you back on the trails with the right gear as quickly as possible.

Return Process

• 1.
  Initiate Your Return

  Log into your Saracen account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Carefully place the item in its original packaging, ensuring all manuals and accessories are included, and clearly mark the RMA number on the outside of the box.

• 3.
  Ship It Back

  Drop off your package at any authorized courier point using the pre-paid shipping label provided in your return confirmation email.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned items, we will process your refund or exchange within 5-7 business days.